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In Customer Service, Forget Ghandi, Be More Like Siri

By: Elisa Rumbo

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If you know me, you know I am not a huge “iOS” girl. I kinda like my Android better.

But this morning, I wanted to send my mom a quick message. I needed to send it in Spanish and I thought, “I wonder if Siri speaks Spanish?”

SO…I asked her.

“Does Siri speak Spanish?”

What do you think her answer was? I thought it would be something like, “NO” or “Not yet” or “working on it”

Siri Responded:

“I speak Cantonese, English, French, German, Italian, Japanese, Korean, Mandarin, and Spanish. I’m studying some new languages, too. You can change the language I am using, just go to Siri settings or click below.”

I put the phone down and thought, “Interesting that she speaks so many languages."

But then I got to thinking how much this applies professionally.

When clients send us emails asking about reports, or contracts, or they call the help desk with a problem they need resolved, how many times do we respond with, “No”?  Whether it’s because we are busy, it’s not our job, or we just don’t speak that language.  How often do we take the easy way out?

Are we doing everything we can to help the people we serve?

Are we going above and beyond expectations to ensure we are providing as much information and keeping the client updated?

Are we giving them all the resources so they feel satisfied?

Maybe this is all a little deep:

Deep or not, it really challenged me to make sure I am serving clients at every opportunity.

We all have a part to play and it is all those pieces that make us the experts and trusted advisors, to our customers, and to each other.

It’s the Vision and Mission our company was built on. We should all strive to be better, even when it’s the hard thing to do.   It will ensure we can be successful as individuals and together as a company.

“The dictionary is the only place that success comes before work. work is the key to success, and hard work can help you accomplish anything.” –  Vince Lombardi