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You know nothing (about telecom), Jon Snow

I might be a little obsessed with Game of Thrones but, hear me out.

Everyone knows that you would never send Hodor in to lead the Battle of Black Water.  So why is it that, in a study conducted by AOTMP, companies would rather manage their telecom programs themselves instead of outsourcing it to experts that can manage it properly?

I’m not saying everyone is a bumbling giant and Advantix is Stannis Baratheon. I’m saying we all speak our own languages and have certain jobs to do. You hire IT Managers to handle the IT department, HR Managers to run human resources and Engineers to do whatever it is they do.

Why wouldn’t you hire a mobility management company to manage your Mobile Telecom Program?

{Insert seemingly personal story that is completely made up to prove a point}

My spouse and I have decided that our priority for 2015 is to remodel our house. Our ultimate goal is to save money on heating, cooling, and electricity to make it run more efficiently and maybe add a little more security.

We know what we need to do. First install solar panels. Then, a tank-less water heater, energy recovering ventilation and an alarm system with security cameras. Between the two of us, we have enough knowledge to google how to do all of these things.

Are we experts?
No.

Will all of these things be done correctly?
Maybe.

Will they be done this year?
Probably not.

A study by AOTMP shows that the TOP PRIORITY for Telecom Management in 2015 is optimizing service cost. That’s a good place to start. Then it goes on to show that risk mitigation, security, efficiency, and internal satisfaction are top priorities as well. All of these are great and are all significant when it comes to Telecom Management.

What I don’t understand: why is outsourcing these tasks last on the list?

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Telecom management touches every department. Accounting identifies billing errors and pays the bills, IT acts as help desk and support for any MACDs, Purchasing procures them, the entire team uses them, HR writes the policies and enforcement procedures.

I think you get the picture. With all of these employees focused on making sure your Telecom Management Program runs smoothly, who’s focusing on your business?

Are your employees experts?
No.

Will all of these things be done correctly?
Maybe.

Will they be done this year?
Probably not.

Just like I don’t have time to learn enough about solar paneling to install it properly, companies do not have the time or the resources to spend on managing their telecom programs.

There are more important things that I (and they) should be focusing on.

(I told you I would prove a point.)